Contact

All inquiries are handled by email.

Response times

Messages are typically answered within 1–2 business days (Monday through Friday). Messages received on weekends or holidays are addressed the following business day.

What to include

For the fastest response, include a clear subject line and enough context for the team to understand the request without follow-up. If the inquiry relates to a specific article, include the article title. If it relates to a purchase, include the email address used at checkout and the approximate date.

Common requests

Refund requests — Include the purchase email and date. Refund requests submitted within 7 days of purchase are processed per the refund policy.

Access issues — Include the purchase email and a description of the problem. Most access issues are resolved within one business day.

Factual corrections — Include the article title, the specific claim in question, and the source that contradicts it. Corrections are applied per the correction policy.

What we do not provide

Platform Notes does not offer financial advice, business consulting, one-on-one coaching, product recommendations, or personalized assessments. Emails requesting these services will receive a polite decline.